Professional Joomla Support

Are you experiencing issues with your Joomla website? Take the stress off your shoulders and let a Joomla professional resolve the problems. Before you delete your entire site and start from scratch, let us have a go at the problem. With over 650 projects completed and over 5 years Joomla/Mambo experience, we posses core Joomla and Extensions knowledge that will resolve your site issues.

If we cannot fix the problem, the ticket can be used for other issues. No refunds.

On average, problems are resolved in ½ an hour.

What’s included?

• Tickets can be used across multiple Joomla sites
• Tickets never expire
• Ticket response time of 24 hours for every 2-3 hours of support
• Access to our ticket system – lets you follow our progres
• Communication via Email/Skype/Phone (US & Canada only)
• Availability during business hours only Mon-Fri (9AM-5PM EST)

What’s not included?

• Full Joomla upgrades or Migration from Joomla 1.0.x
• Adding custom features to existing components/modules/plugins

Here’s how we can help you!

• Joomla installation problem
• Joomla performance problems
• Joomla site got hacked
• Joomla upgrade problems
• Joomla upgrades (minor versions only!)
• Extension / Module / Plugin installation problems
• Extension / Module / Plugin configuration problems
• Extension / Module / Plugin displaying errors
• Extension / Module / Plugin layout changes
• Extension / Module / Plugin upgrade problems
• JavaScript conflicts
• Template stylesheet or HTML validation errors
• Template stylesheet or HTML display errors
• Forgot my administrator login
• Restore Joomla files as a result of hack attempt
• Backup - Restore entire site or only database or specific table
• Backup – Generate a site backup
• Database errors
• SEF / .htaccess problems
• Directory / File permission issues
• Contact / Forms not submitting emails
• Move site to a new hosting company
• Move site from sub directory to root

Feel free to contact us with your Joomla website problems prior to purchasing a ticket.

Starter – 5 Support Hours - $350
Basic – 10 Support Hours - $650
Enhanced – 20 Support Hours - $1200
Premium – 30 Support Hours $1650

Once a problem is resolved you will be notified by email which will include used and pending support times.

*We require access to your server (cPanel & FTP) and Joomla (Super Administrator) administration panel to resolve the problems.
*Work is done directly on your website. We’ll temporarily turn off your Joomla website while the work is being done.
*We make backups of any modified files ONLY. Entire site backup is considered support time.
*Web Design Firms – use jh! design to offer support to your clients. Inquire within.

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